Frequently Asked Questions

Where are you located?

Venndu is located in Delaware but we operate as an online store only.

What are your shipping times?

The delivery time for US-processed orders is 5 to 15 business days. Depending on where you reside, it might take anywhere from 7 to 20 business days for an overseas order to arrive. 

We provide FREE worldwide shipping for all orders above $100.

NOTE:
These estimates can change depending on your location, what items you
purchase, and any other unforeseen factors. We are working with our
partners to reduce this time significantly in the future. Should you have any
questions regarding shipping times for your order or future order feel free to
contact us through email at contact@venndu.com

Do you ship worldwide?

Yes! We proudly ship worldwide! Shipping is FREE for all orders above $100.

Do I have to pay customs fees?

Due to the global nature of our business we are not responsible for any
customs fees once items have shipped. In 99% of cases, custom fees are
not collected. However, we are not able to control this factor and if any fees
arise in your country we are not responsible for them.

Where can I track my order?

You can use our tracking page [insert link] or use an international tracking
tool, such as https://17track.net.

How long does the order processing take?

We generally take 1-3 business days to process our orders and co-ordinate with our warehouse and shipping departments.

Why is a part of my order missing?

Sometimes, your products will be shipped separately to avoid any delays
caused by some products being backlogged or temporarily out of stock.
Should you have any questions regarding the status of your order feel free to
contact us at contact@venndu.com

The tracking says that the order is delivered, but it’s not. What should I do?

In most cases, it is found that the delivery was made but left in an
unexpected location. We advise you to contact your local delivery company
and ask them about specific details about the delivery (i.e. left on back porch
/ left with a neighbor). If you did contact the delivery company and they were
not able to help you, please contact us at [insert email here] and we will help
you as soon as possible.

Where do my products come from?

We currently have warehouse/shipping facilities in Europe & China. We try
our best to ship from the warehouse closest to you but if we are unable to do so due to limited stock, your order will be shipped from our main warehouse in China.